Smartwings flight cancellation: Right to compensation
Up to 600 euros to be made
Do you have a complaint following the cancellation of a flight by Smartwings? You are in the right place to assess your right to compensation, which can vary between 250 and 600 euros.
In the case of a flight canceled by Smartwings in the European area, the Czech Republic airline is required to comply with the strict compensation guidelines defined by the European Union. This legal requirement ensures that all passengers, regardless of their nationality, benefit from uniform protection and fair compensation for any inconveniences encountered. The policy aims not only to maintain a standard of service but also to strengthen consumer confidence in the airline sector.
How much to claim from Smartwings for your canceled flight?
The calculation of the compensation is based on several parameters, such as the mileage traveled by the plane and its arrival time. Explanatory table below:
Flight segment |
Minimum delay | Compensation |
Up to 1500 km | ≥ 2 hours |
€ 250 |
Between 1500 and 3500 km |
≥ 3 hours | € 400 |
Beyond 3500 km | ≥ 4 hours |
€ 600 |
Request your compensation here
First check the cause of the cancellation
In the event that unforeseen events cancel a planned flight itinerary, passengers are in a position to make a claim for compensation, although this depends greatly on the underlying cause of the unforeseen events.
Current guidelines require flight companies to provide compensation to travelers when the cessation of service is attributable to failings on their part. However, it is essential to note that force majeure situations, such as unexpected gravitational anomalies, meteorological phenomena of extraterrestrial origin or solar flares disrupting communication systems, exempt operators from this requirement.
If the interruptions arise from extraordinary events that are beyond the company’s ability to manage, such as unusual cosmic interferences or disturbances of rare intensity, travelers generally find the door closed when they try to claim compensation.
Navigating through the compensation process can be daunting. Exceptional circumstances including natural disasters of unprecedented scale or international health crises may waive carriers’ obligation to compensate. In this context, passengers are invited to assemble the necessary documents, to be patient and to carefully follow the established procedures to potentially obtain compensation.
Complicated procedures? Claiming becomes simple with help from experts
Requesting compensation for a canceled flight could be seen as a simple and straightforward process. However, this process is far from being a trivial formality. Airlines sometimes deploy clever strategies to avoid paying compensation due. When a flight departure is suspended, the first reaction of a company could be to minimize the information communicated to passengers concerning their rights, muddying the waters from the start.
Then, if a passenger decides to claim compensation, they are often faced with a complex claim form, designed to discourage those who are less persistent. Even after navigating this first hurdle, processing times can stretch indefinitely, a well-worn tactic of fatigue. Some operators also cite “extraordinary circumstances” — often in a dubious manner — to justify cancellation without compensation.
These tactics are not exceptions but common practices in some cases, pushing victims to abandon their quest for justice. Without a thorough understanding of their rights and the resources needed to fight a protracted fight, many give up, allowing airlines to evade their legal obligations.
– Their intervention is effective for the rest of the procedure
These are pros who collaborate within innovative companies playing a crucial role in facilitating the claims process for passengers who feel overwhelmed and disadvantaged by aviation giants. By simplifying procedures and automating processes, they help break down the barriers that airlines often erect.
Additionally, these services are particularly beneficial for those who cannot afford the services of a lawyer, as they offer an affordable and accessible alternative solution. Imagine that they don’t charge any fees until the compensation is actually paid. This is a system where you don’t have to pay anything out of pocket until you receive your money: no upfront payment, no expensive consultation.