How to make a claim online ?

If your device is grounded without at least 14 days’ notice, it is delayed with at least 3 hours of delay on arrival, or you are refused boarding due to overbooking. Do not be afraid !…

Indeed, now European Regulation CE 261/2004 has established common rules regarding compensation and assistance for passengers, in these cases, compensation for which can go up to 600 euros, depending on the flight.

Passengers who are victims of these inconveniences can claim compensation from the airlines, by sending a request on the carrier’s official website or by mail… However, be aware that the companies do everything to avoid their obligations, by invoking an endless list extraordinary circumstances, which could have caused disruption to the smooth functioning of the flight.

However, if you wish to make a claim online, through an intermediary, who will take all the steps for you, you can opt for a compensation assistance company, and you will only have to ‘to enter your flight number and date, so that the site checks your eligibility for compensation. The company’s team then initiates and monitors the complaint procedures. In the event of a dispute brought before the courts, these sites work with lawyers. Most get paid by taking a commission which is on average 25% on the amount obtained. On the other hand, in the event of failure of the procedures, their services remain completely free…

It’s up to you to decide which solution suits you best. Please note that it is possible to file a request for compensation yourself initially and if you receive no response or do not obtain the expected amount, then call on a specialized company.

In summary, to be credible in a compensation claim, remember to :

Keep your documents : in the event of inconvenience on a flight, gather all the travel documents you have (boarding passes, flight tickets, proof of delay, etc.) It will indeed be useful to you when filing your claim to be able to indicate all the details of your flight and, if necessary, attach supporting documents relating to your flight.
Indicate your personal information : Name, first name, postal address, email, telephone number, etc.
Indicate the information relating to the flight : the reservation reference, the flight number(s), the departure/arrival airport as well as the travel dates, the delay time compared to the initially planned time.
Explain what happened and state what you want in terms of compensation and/or refund, mentioning European Union Regulation CE No. 261/2004.
To be refunded for the costs incurred by waiting at the airport,
keep all your receipts (drinks, meals, accommodation, taxi, etc.).

Note :

You should complain to the flight operator if things go wrong, not the company you booked your flight through.

Example :

If you booked a ticket via British Airways, but you were on an Air France plane, Air France is responsible for the disrupted flight and it is up to them to compensate you.

What if the airline refuses to compensate you ?

If you have requested compensation yourself from the airline, and they have refused you compensation. Apart from the possibility of entrusting your file to a specialized expert online, you can contact the General Directorate of Civil Aviation.

Please note, however, that this organization does not have the power to put the airline on notice to pay you your compensation, but can position itself and tell you whether the airline is at fault or not. A team of specialized lawyers can provide you with this service at zero cost. You only pay if you are compensated.

Fill out a claim directly on SkyCompensation