Smartwings, the leading airline connecting the Czech Republic to the rest of the globe.
Established as a strong brand, it operates a vast network of air routes, extensively connecting European metropolises and beyond. This includes regular flights to popular tourist destinations as well as important business centers: Barcelona, Rome, Athens, Paris, London, Frankfurt, Amsterdam, Dubai, New York, Tokyo and Japan.
Like all airlines, Smartwings may occasionally encounter circumstances where flights are delayed or cancelled.
However, in such circumstances, the company undertakes not to shirk its responsibilities and to provide adequate assistance to its passengers.
In the event of a delay or cancellation, the Czech carrier strives to communicate quickly and clearly with its passengers, providing them with up-to-date information on the situation and the measures taken.
The company works to reroute its passengers to their final destination as quickly as possible, either on its own flights or in collaboration with other air operators.
In the event that it is impossible to take an alternative flight, the company undertakes to respect the regulations in force, in particular those of the European Union. In such situations, passengers may be offered refunds or be eligible for compensation, depending on the specific conditions of their flight.
– Telephone : +420 284 000 612
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