Flight canceled by Nouvelair? Evaluate and request your compensation

Using the online form, submit your complaint in just a few clicks

At Nouvelair, a cancelled flight may be eligible for compensation, according to certain specific criteria. On Skycompensation, you will find all the information you need to understand these conditions. In addition, the site offers a practical form to quickly test your eligibility and start the claim process.

Traveling with Nouvelair, as with any airline, can sometimes confront passengers with unforeseen events such as flight delays or cancellations. Faced with these situations, the Tunisian carrier, in compliance with current legislation, is implementing assistance and compensation measures intended to mitigate the impact of these events on its travelers.

In accordance with European regulations such as text 261/2004 CE, Nouvelair takes the necessary measures to provide passengers impacted by these unforeseen events with services designed to make their wait more bearable, including catering, accommodation if necessary, and rescheduling flights as soon as possible. These measures are taken within the framework of the legal obligations of the Tunisian company, aimed at protecting the rights of travelers.

When passengers are faced with a delay greater than a certain threshold (generally 3 hours), they have the possibility of canceling their flight and requesting a refund of their ticket, as well as, under certain conditions, financial compensation.

Calculation methods and standards

The compensation structure for flight interruptions orchestrated by Nouvelair is based on the guidelines established by Regulation CE 261/2004, outlining a panorama where each kilometer planned but not carried out turns into potential for compensation. This strategy is developed to ease frustrations and provide financial assurance to passengers facing unforeseen changes to their itineraries.

Categorization of flights	Journey scope	Proposed compensation
Local flights	Up to 1500 km	250 euros
Intermediate trips	1500 to 3500 km	400 euros
Long distance expeditions	More than 3500 km	600 euros

Submit your compensation request here

However, it is essential to recognize the particularities and exceptions which influence the granting of these compensations. The obligations of carriers, such as that of alerting their customers at least 14 days before the cancellation of a flight, as well as exceptional circumstances freeing them from any obligation to compensate, deserve specific attention.

These exceptions include scenarios beyond the control of airlines, including: Airspace blockages for security reasons; Flight bans due to imminent health risks; Geopolitical incidents affecting flight safety; Airport infrastructure damaged by natural disasters; Sudden restrictions imposed by authorities on the use of airspace; Unforeseeable events affecting operational flight safety; Pandemics declared by international health organizations; Major interruptions of airport services for security reasons; Emergency situations declared by governments; Major ecological disasters impacting flight operations.

Your compensation at your fingertips

The world of compensation for canceled flights is changing, thanks to the emergence of advanced technologies and new customer service paradigms. Far from being limited to simply connecting injured passengers and airlines, recent innovations offer an interactive digital exploration of travelers’ rights, radically transforming access to compensation.

In the current context, marked by the difficulties encountered by passengers in obtaining compensation, a new model is emerging, driven by innovative startups. These companies position themselves as facilitators, offering services that revolutionize the way complaints are managed and speeding up access to justice for consumers.

One of the key strengths of these innovative companies is their contingent compensation structure, in which fees are only collected if compensation is successful. This means that passengers do not have to pay anything in advance; startups are only paid if the file achieves the desired result, taking a percentage of the amount recovered.