Embarking on a flight with Nouvelair means treating yourself to an adventure in its own right, whether within the picturesque confines of Tunisia or beyond its sunny borders. This Tunisian airline stands out for the excellence of its customer service and the extent of its network, covering a multitude of destinations, both local and international.
However, sometimes the planned trip takes an unexpected turn, especially if a flight is canceled shortly before departure. Nouvelair, like other air carriers, may be faced with unforeseen events leading to such situations. In this context, the company’s commitment is firm: to guarantee the rights of travelers and offer them suitable solutions, including reimbursement.
In the event of a cancellation, Nouvelair takes the initiative to alert its passengers promptly. It goes further by offering assistance and support, including hotel accommodation if the situation requires it, while ensuring that the options available are communicated clearly.
Reimbursement procedure:
To initiate a refund request, travelers are invited to contact Nouvelair customer service. This process can be done either by a telephone call or electronically.
Contact numbers:
– In Tunisia: +216 70 020 920
– Other countries: Check List
Email: customer.callcenter@nouvelair.com
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