Guide to claiming compensation from Jet2 after a delayed flight

Having a delayed flight with Jet2 opens the door to compensation. If you get stuck at the airport for hours, depending on the delay, the distance of the flight, you can get your hands on some remuneration.

Passenger rights include several essential aspects to know. First of all, Jet2 has an obligation to inform its passengers of the delay and the reasons for it as soon as the information is available. Then, depending on the length of the delay and the distance of the flight, passengers may be entitled to free meals and refreshments, access to means of communication, and, if necessary, hotel accommodation and transportation. between the airport and the accommodation. These assistance measures must be provided at no additional cost to passengers, regardless of the reason for the delay.

Get paid for your wait time

In addition, if the delay exceeds five hours, passengers have the right to cancel their flight and receive a full refund of the price of their ticket for the part or parts of the trip not taken and for the parts already taken if the flight no longer has a reason to exist within the framework of the initial travel plan, as well as, where applicable, a return flight to the initial point of departure as soon as possible.

As for financial compensation, it depends on the distance of the flight and the delay time on arrival. The amounts vary from 250 to 600 euros per passenger.

Let’s look at this in more detail: if the distance of your flight is less than 1,500 kilometers, you are entitled to compensation of 250 euros for an arrival delay of more than three hours. For journeys ranging from 1,500 to 3,500 kilometers, the amount allocated is 400 euros. As for flights exceeding 3,500 kilometers, the remuneration agreed amounts to 600 euros (for a delay of 4 hours).

Fill out to claim

What if the delay was due to extraordinary circumstances?

In the context of air transport, it is important to understand that passengers’ rights to compensation in the event of a flight delay or cancellation are not absolute. Although there are regulations and guidelines to protect passengers in these situations, there are some exceptions to the rule. One of the notable exceptions that appears there is the concept of force majeure.

Also called extraordinary circumstances, these refer to unforeseeable circumstances that are beyond the control of the airline and which may disrupt or hinder flight operations. These circumstances are often referred to as “acts of God”, “acts of nature”, or events over which the air carrier has no control.

Examples of force majeure events include severe weather conditions, natural disasters, political unrest, air traffic control restrictions, terrorism or strikes that affect the airline industry.

Simplify your compensation claim with help from the pros

Navigating the twists and turns of the airline industry often brings surprises, particularly when it comes to dealing with compensation claims from Jet2. This situation, far from being a simple formality, becomes a journey through a maze of procedures and policies, testing the resilience and ingenuity of passengers. Direct confrontation with bureaucratic mechanisms can be discouraging.

Rather than engaging in a head-on battle with the airline, exploring alternative paths is a pragmatic approach. One of these approaches is to rely on online platforms specialized in claims management. These platforms provide a one-stop shop for processing claims efficiently, using technology to simplify and speed up the process. By providing direct access to tracking tools and legal advice, they allow travelers to take control of their situation without getting lost in administrative mazes.