Japan Airlines, commonly known as JAL, is a Japanese airline famous for the quality of its service and its extensive international network. It offers a full range of domestic flights within Japan as well as an impressive network of international destinations.
In Europe, JAL operates flights to several capitals and major cities from Tokyo, such as Paris, Madrid, Helsinki and Moscow. These European routes are popular with both business and leisure travelers, offering convenient connections and superior service.
Regarding cancellations and significant delays, JAL follows refund and compensation policies aligned with international and local standards. In the event of a significant delay or flight suspension, the company undertakes to keep its passengers informed quickly and provide them with appropriate solutions.
Ticket refund
In the event that a passenger does not wish to be rerouted or if no replacement flight is available, they have the option of requesting a full refund of their reservation. This reimbursement covers the portion of the trip not taken or, if the flight is no longer relevant to the initial travel program, the portion already traveled but not used.
To obtain a refund, affected passengers can contact Japan Airlines customer service at the following number: +44-20-7660-0348. An assistance service is offered in English, making procedures easier for non-Japanese-speaking passengers.
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