Austrian Airlines: Simplified procedure for flight refund
Austrian Airlines, a subsidiary of the Lufthansa Group, is the national airline of Austria. Its main hub is Vienna-Schwechat International Airport. It offers scheduled and charter flights to more than 130 destinations around the world.
With a modern and diverse fleet, Austrian Airlines is renowned for its quality service, commitment to safety and distinct Austrian hospitality on board.
The Austrian airline strives to provide punctual and reliable services, but sometimes disruptions may occur due to unforeseen circumstances such as strikes, technical problems or other exceptional situations.
In the event that your flight operated by the Austrian carrier is disrupted, the company generally offers refund or rerouting solutions depending on the nature and duration of the disruption.
Get your plane ticket refunded
As soon as you are informed of your flight disruption, contact Austrian Airlines customer service. You can usually do this by telephone, online via the airline’s website, or by visiting an airline office, if applicable.
Follow the specified procedures to submit a formal request. This may involve completing an online form, or sending a request by email.
When a flight is canceled, the first thought that comes to the mind of Austrian airline passengers is often the request for a ticket refund. However, few travelers are aware of an equally crucial right intended to repair the moral damage suffered: financial compensation.
Much more than a simple refund, financial compensation represents recognition of the inconvenience, stress and inconvenience that passengers have faced due to the cancellation or late arrival of their flights. This right, often neglected, finds its bases in various regulations, such as European Regulation CE No. 261/2004.
When a flight is canceled, passengers not only have the right to obtain a refund of their ticket, but also to receive financial compensation, the amount of which is calculated according to a fixed scale:
- €250 on connections made over a distance of less than 1500km
- €400 on flights with a distance ranging from 1500km to 3500km
- €600 on the longest journeys by plane, exceeding 3500km
It is essential that travelers are informed of this right to financial compensation and that they make use of it. This goes beyond simply returning the cost of the ticket; it is a measure aimed at recognizing the value of time lost, stress caused and inconvenience suffered.
Compensation may be excluded in the presence of force majeure
Force majeure includes unforeseen and unavoidable incidents such as extreme weather phenomena, widespread strike movements, political crisis situations, or even natural disasters such as earthquakes or tsunamis. These circumstances are beyond the direct control of airlines, which frequently find themselves unable to anticipate or avoid these exceptional events.
It must be taken into account that on certain occasions, air carriers may invoke extraordinary circumstances in order to evade their responsibility towards passengers.
Seeking professional assistance is essential to winning your case
Obtaining compensation in the event of flight disruption can be a complex and delicate process. In many situations, it is strongly recommended to seek legal advice from legal professionals specializing in air passenger rights.
The process of claiming compensation can be arduous, involving gathering evidence, drafting claims that comply with applicable regulations, as well as negotiating with the airline. Legal experts who specialize in this area are versed in the intricacies of domestic and international laws, and they understand the tactics commonly employed by airlines to limit their liabilities.
You benefit from risk-free support
Calling on legal experts in the event of flight disruption offers a significant financial advantage: they work on the basis of a share taken from the amount you receive. This approach ensures that you take no direct financial risk. Simply put, legal professionals only have their share if they successfully defend your rights.