Austrian Airlines is the national airline of Austria. It is part of the Lufthansa group and is also a member of Star Alliance. The company stands out for the quality of its services, particularly in business class, and its excellent network of destinations.
From Vienna, the Austrian carrier flies to popular European destinations like Paris, London and Berlin, as well as intercontinental destinations like New York, Bangkok and Tokyo.
Despite Austrian Airlines’ reputation for efficiency and quality of service, it is not immune to flight disruptions. Inconveniences can be triggered by various factors such as adverse weather conditions, technical problems, exceptional circumstances such as strikes or health crises. In such situations, passengers may face cancellations or considerable delays. Fortunately, in such circumstances, European regulations provide possible remedies, including reimbursement of plane tickets.
To begin the process of requesting a refund from Austrian Airlines, it is recommended to use their online contact tool. This process typically involves completing an online form by providing the required information, including your personal contact details, details of the flight concerned, as well as the reasons for your reimbursement request.
Tel: +43 (0)5 1766 1000
Fax: +43 1 7007 66664
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