TUI Fly

With a wide selection of destinations spread across three continents, Europe, Africa and North America, TUI Fly, headquartered in Ostend, Belgium, invites you to discover a world of fascinating travel. This airline, known for its extensive route network, offers a unique travel experience by connecting a multitude of cultures and landscapes.

In terms of reimbursements, TUI Fly adopts a policy focused on flexibility and efficiency, aiming to minimize inconvenience for its customers in the event of unforeseen changes. The Company understands that travel plans may change, whether due to personal circumstances or external factors such as weather conditions or world events.

To meet these needs, the Belgian carrier has set up a reimbursement management system which is both simple and fast. Passengers affected by airline-initiated flight cancellations or changes are eligible for a full refund or rearranged travel alternatives according to their preferences.

The refund procedure at TUI Fly is designed to be user-friendly. Customers can easily initiate a reimbursement request online (Form), or by contacting customer service for personalized support. The company undertakes to process these requests as quickly as possible to ensure optimal customer satisfaction.

Tel (Belgium): +32 (0)2 717 86 61