Delayed flight: Eligibility for compensation with Singapore Airlines
With Singapore Airlines, in the event of a delayed flight in Europe, you no longer have to worry too much. Focus on your rights and explore available compensation options. Knowing what is owed in compensation can be lucrative. Make sure you understand the eligibility criteria and how to submit a claim effectively to get the most out of the situation.
Singapore Airlines passengers often have an unexpected experience when an unexpected delay hits their flight. A complex technical problem, bad weather or other circumstances may be announced as the cause of the setback, triggering a wave of concern and frustration among travelers.
Conscious of its commitment to excellent customer service, Singapore Airlines is immediately deploying a series of measures to manage this situation.
First, company representatives rush to provide clear and regular information, using both terminal announcements and notifications via their mobile app. To alleviate the inconvenience, dining vouchers are distributed, giving access to the airport’s various gastronomic options.
During this time, the company is ensuring that passengers are constantly informed of the evolving situation. Additionally, for those whose connections are missed due to the delay, the Singaporean carrier is making arrangements to reschedule flights or provide accommodations at nearby hotels, in addition to assisting in necessary changes for subsequent travel reservations .
In Europe, flight delays can sometimes be beneficial for passengers
In some jurisdictions such as the European Union, passengers may be eligible for financial compensation in the event of a significant delay, which can be an unexpected benefit.
The amount of compensation depends both on the route taken and the length of the delay with which the flight arrived:
– For air journeys of less than 1,500 kilometers, compensation of 250 euros can be claimed.
– For flights within the European community exceeding 1500 kilometers, as well as for all other flights between 1500 and 3500 kilometers, the amount granted is 400 euros.
– For flights outside the European Community which exceed 3,500 kilometers, the amount granted is 600 euros.
Your compensation claim starts here
Your first steps to obtain compensation
Important: In the event of force majeure, passengers may not be entitled to compensation. This will depend on the exceptional circumstances which caused the delay.
Force majeure situations are typically characterized by unforeseeable and unavoidable circumstances, such as bad weather, major strikes, natural disasters or acts of terrorism, over which the airline has no control. In such circumstances, it is often unlikely that passengers will be entitled to compensation, as it is recognized that the airline is not responsible for the delay if it would have taken all possible steps to minimize inconvenience to travelers. .
Difficulties in claiming? Professionals at your service
When you are faced with a flight delay with Singapore Airlines, the prospect of obtaining compensation may seem simple: lodge a claim directly with the airline which, after assessment, pays you the corresponding amount if you meet the conditions of eligibility for this repair. However, this idealized approach often underestimates the challenges and bureaucratic hurdles that can deter many travelers.
Faced with numerous complexities, many choose not to pursue their claim, thereby losing their rights to compensation. However, a new solution has emerged to support passengers: third-party services specializing in air passenger law.
These services, designed by legal experts, offer valuable assistance. They not only help you understand the intricacies of the regulations, but actively support the entire claims process. From the start, they develop a complete file and manage all necessary interactions with the airline.
A notable advantage of these services is their cost structure. Many imagine that using such experts is expensive, but the reality is more encouraging: The passenger does not pay any costs, because the fees for the service are directly deducted from the compensation obtained.