Request a refund from Pegasus Airlines after a canceled flight

In an unpredictable and upsetting situation, a Pegasus Airlines flight was suddenly canceled, throwing passengers into a spiral of confusion and despair.

For many, traveling by plane is synonymous with excitement and the anticipation of new experiences or meaningful encounters. However, an unexpected cancellation can convert these positive emotions into stress and inconvenience.

The effect of flight cancellation or excessive delay goes far beyond mere inconvenience. For some, it means the loss of critical opportunities, such as professional meetings, family reunions or other important appointments. For others, it causes logistical inconveniences, requiring them to reorganize their travel plans, find last-minute accommodation, or manage connections to other flights or commitments.

Get a plane ticket refund

When a Pegasus Airlines flight is delayed or canceled with no alternative transportation available, opting for a refund may be the wisest decision.

Under the terms of your travel contract, the Turkish airline is required to reimburse you in full for your plane ticket if it is unable to take you to your destination.

To initiate the refund process in this situation, you will need to contact their customer support as soon as possible and let them know about the situation. To submit your request to them, you have access to several contact options: Online (form, email), telephone, counter at the airport or office/agency.

Well beyond an ordinary reimbursement: The right to compensation

When you are faced with a delayed or canceled flight with Pegasus Airlines, it is important to know that getting a ticket refund does not mean the end of your rights as a passenger.

Depending on the delay time displayed, and the distance traveled from takeoff to landing at the airport of the final destination, and the cause of the cancellation or delay, you may have right to additional compensation.

Estimate the amount of your compensation

Air passenger compensation is governed by a scale designed to be fair and balanced, ensuring that travelers receive adequate compensation in the event of disruption to their flights. This compensation system is structured to take into account various factors such as the distance of the route and the calculated delay in flight arrival.

€250 for short distance flights including domestic and regional flights of less than 1500 km

€400 awarded to passengers traveling on medium-haul lines which do not exceed 3,500 km

€600 granted to passengers booking long-haul flights whose journey is over 3,500 km

Compensation is not automatic

When a traveler experiences inconveniences such as flight delays, cancellations or baggage problems, they are theoretically entitled to compensation from the airline. However, the path to obtaining this compensation is often fraught with obstacles and complexities.

Making a compensation claim without in-depth knowledge of air law can be a challenge. Airlines may be reluctant to compensate passengers and may require detailed proof of inconvenience suffered.

In this situation, using aviation law professionals can be a wise strategy. These experts, familiar with the intricacies of air law and airline practices, can represent passengers in legal proceedings until they obtain their due.