When travel goes wrong: When does Olympic Air refund plane tickets?

Picture yourself arriving at the airport, happy and relaxed, full of anticipation for your trip, only to be faced with a major delay or, in the worst case scenario, a complete flight cancellation.

Such a situation can arise from several unforeseen events, such as unsuitable weather for aircraft takeoff, technical failures of the aircraft, or other operational problems. Regardless of the cause, the effect on passengers’ travel plans is direct and often life-changing.

Faced with this uncertainty, travelers find themselves in a desperate search for solutions. They anxiously scan billboards to find another flight or wait in long lines at customer service counters searching for information.

Refund of plane ticket: How to proceed with Olympic Air?

If you find yourself in a situation where the Aegean group airline is unable to offer you a satisfactory solution following the cancellation or significant changes to your flight, it is important to know that you have the right to request a refund. This option is particularly relevant when the alternatives offered, such as a replacement flight at another time, do not meet your needs or your time constraints.

Initiating the refund process at Olympic Air begins by contacting their customer service. You can do this in various ways, including by telephone call or by using the communication options offered on the company’s website. It is essential, during this interaction, to have all the necessary data regarding your flight. Be sure to gather your reservation number, travel dates and personal information before beginning this process. Having these details available greatly facilitates communication and contributes to faster handling of your request.

Once your refund request has been submitted, the Greek company’s customer relations service team undertakes to process it as quickly as possible. Company policy generally states that refunds are made to the original payment method used when booking. For example, if you paid for your ticket by credit card, the refund will be credited to the same card.

Lump sum compensation : Olympic Air owes you more than just a refund

While getting your Air ticket refund may seem like the end of your experience in the event of a cancellation or significant delay, it’s important to know that there are other rights available to you. Among these, the right to compensation under European Union Regulation 261/2004 EC is particularly significant for air passengers.

This regulation, adopted by the European Union, aims to protect the rights of passengers who have been victims of inconvenience. According to this regulation, passengers are eligible for financial compensation assessed according to their journey.

€250 on short routes: Distance < 1500 km

€400 on medium routes: Distance > 1500 km

€600 on long routes: Distance > 3500 km

To be eligible for this compensation, certain criteria must be met. The flight in question must depart from an airport located in the European Union or operated by an EU airline (such as the case of Olympic Air).

Additionally, the delay or cancellation must arise from factors within the company’s control, such as technical or operational problems, and not from extraordinary circumstances such as extreme weather events or security alerts.

Make a claim for compensation from Olympic Air

Indeed, things become much easier when you use the services of lawyers specializing in air law.

Specialized Expertise: Airline lawyers understand the intricacies of the regulations that govern compensation for air passengers. Their knowledge of the aviation sector allows them to precisely determine your rights based on your situation.

Management of administrative procedures: This procedure can involve numerous complex administrative procedures. Legal experts have the ability to take care of all formalities, including drafting claim letters and communicating with the airline.