Dreaming of escaping to distant and unexplored horizons is a universal desire. Luxair, the flagship of Luxembourg aviation, embodies this aspiration by offering exceptional service and impeccable quality. Since its creation, the Luxembourg airline has established itself as a key player in European regional air transport, serving a multitude of destinations across Europe and beyond.
Life is full of unexpected events, and Luxair is aware of this. Faced with a flight cancellation, its priority remains the care of its travelers.
In such an eventuality, the Luxembourg carrier takes the initiative to inform its customers as quickly as possible, while offering them suitable alternative solutions. Depending on the circumstances, this may result in a transfer to another flight with our company or a partner company, or, if none of these options is suitable, a full refund.
Get a ticket refund
Passengers are invited to submit a request via the website or by contacting our customer service directly. At Luxair, we understand how speed and efficiency are essential in processing these requests, because they are a guarantee of the trust and satisfaction of our customers.
Telephone: +352 2456-1
Refund form: Click here
Email: luftverkehr@bfj.bund.de
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