Baggage problem with your company ?
If upon arrival at the airport you notice that your luggage is damaged, or at worst that it has simply disappeared? In these cases, the airline is held responsible and must compensate you in accordance with the Montreal Convention. So you can claim up to 1400 euros.
The Montreal Convention :
The Montreal Convention, which was drawn up in 1999 and amended in 2009, concerns all international flights, all internal and intra-community flights of the European Union.
EU domestic and intra-EU flight :
All European airlines operating an internal or intercommunity flight are affected by Regulation (EC) No. 889/2002, which requires them to pay compensation in the event of an incident.
International flights :
The Montreal Convention currently signed by 126 nations around the world, including the United States and the European Union, covers much of the world, with a few exceptions: Sri Lanka and Vietnam.
Domestic flights with an external stopover :
Domestic flights with a stopover in another country are also covered by the Montreal Convention.
The amount of compensation :
Following lost, damaged or delayed baggage. The airline in question, which is part of the European Union, must pay up to 1220 euros. While other carriers are required to compensate their passengers at 20 euros per kilo of luggage.
Please note that cabin baggage is not covered in the event of damage or loss.
The deadlines to respect for the complaint :
In the event of lost or damaged baggage, there are deadlines that must not be exceeded to make a claim, accompany your request with photocopies or supporting documents (for example, photos of damaged baggage, invoices for your goods, etc.) To be able to claim compensation from the company:
– For lost baggage : the deadline is 21 working days from the date your baggage should have arrived.
– For delayed baggage : the deadline is 21 working days from the date your baggage should have arrived.
– For damaged baggage : the deadline is 7 working days from the date you received your baggage and discovered that it was damaged.
Baggage Delay :
If upon your arrival at the destination airport, you cannot find your baggage, and it is delivered to you later, you can request reimbursement from the airline upon presentation of invoices, for all the products you owed. buy, while waiting for your delayed baggage.
You have 21 days from the date the baggage is made available to claim reimbursement for your purchases.
The limitation period :
If your claim for lost or damaged baggage has been denied by the airline. According to the Montreal Convention, you have two years from the date you received the baggage, or the date it should have arrived, to file a claim in court.
How do I determine which company will be responsible for payment ?
Direct flight :
In the event that the air carrier operating the flight differs from the one where you booked your ticket, if the name or code of a company is indicated on the ticket, it is responsible for your compensation. Otherwise, you have the right to file a complaint or seek compensation against both.
Flight with stopover :
However, if you are traveling on a route with a stopover, with different companies, or if you have booked your ticket with an airline different from the one that operated the flight, you can claim compensation from each of them.
How to obtain compensation ?
If your attempt to claim financial compensation from a company for lost or damaged luggage, you got nothing?!!
Please note that you can call on a team of expert lawyers, including companies specializing in air transport compensation assistance, who are very familiar with the regulations that protect travelers and will do everything to ensure that your rights are respected, and you obtain your compensation.
No payment in case of absence of compensation
These companies work until compensation is obtained, where they take more or less 25%, for charging costs, on the amount obtained. Otherwise, their services remain completely free.