Request a ticket refund from KLM: Process overview

KLM, the Dutch airline, has a well-established reputation as a punctual airline in Europe, providing service to millions of passengers each year. However, it may sometimes be faced with unforeseen situations, such as significant delays or even flight cancellations.

When a passenger finds themselves in such a delicate situation with KLM, the carrier puts in place procedures to ensure these difficult circumstances are managed as transparently as possible.

Passengers have the choice of requesting a refund of their plane ticket. This option is particularly relevant when the delay or cancellation seriously compromises the passenger’s travel plans, forcing them to reconsider their arrangements.

By submitting their refund request, the passenger must recover their money within a maximum of 7 days.

Reimbursement is not your only right

Did you know that a KLM flight disruption gives injured passengers a greater right than reimbursement of the plane ticket?

Absolutely, in fact, travelers who find themselves stuck at the airport due to a delay in their flight, whether due to a plane breakdown or due to overbooking, may be eligible for compensation. under European Regulation CE 261/2004.

Estimate your compensation at KLM

The amount of compensation awarded to passengers in the event of a flight disruption depends on several factors, including the distance of the flight, the length of the delay and the specific nature of the disruption. The rules determining this right are mainly defined by European Regulation CE 261/2004.

Here is a general overview of the compensation amounts depending on the distance of the flight:

– 250 euros: For flights of 1,500 kilometers or less.

– 400 euros: For intra-community flights of more than 1,500 kilometers and for all other flights between 1,500 and 3,500 kilometers.

– 600 euros: For intercontinental flights, over a distance of more than 3,500 kilometers.

Cases where extraordinary circumstances are at the origin of the air hassle

Flight disruptions can cause considerable inconvenience to passengers, but it is essential to recognize that some situations are beyond the control of airlines. These exceptional events, often referred to as “extraordinary circumstances”, can influence the regulations relating to air passenger compensation.

Example: Extreme weather conditions, natural disasters, airport staff strikes, airport security issues and government restrictions.

When force majeure is identified as the cause of a flight delay or interruption, passengers’ rights may be significantly adjusted. Indeed, in such cases, the airline may be exempt from the obligation to pay compensation to its travelers.

Towards a successful claim: Entrust your file to the experts

Unforeseen circumstances of air travel, such as delays or denied boarding, can sometimes obscure the understanding of passengers’ rights regarding compensation. The process of claiming compensation can be complex and confusing, especially when airlines refer to exceptional circumstances to explain flight disruptions.

Faced with this procedural complexity, calling on air law professionals is strongly recommended.

These seasoned professionals bring valuable expertise to navigate through the claims process, providing several benefits to disgruntled travelers.

No loss, only gains

What makes working with legal experts even more beneficial is that their compensation is taken directly from the amount of compensation you receive. Thus, you do not run any financial risk, as their share would only be deducted if your case achieves the desired result