Jetairfly flight canceled? Here’s how to defend your right to compensation
Between €250 and €600 to win
Facing a Jetairfly flight cancellation can seem catastrophic, but it’s worth remembering that EU regulations are in place to support passengers. Compensation may be available to compensate for your troubles.
When a Jetairfly flight is canceled, the first reaction may be frustration, even panic, at the disrupted plans. However, this mishap hides an opportunity rarely brought to light: that of monetary compensation. It is not just a refund, but a form of recognition of the inconvenience suffered, anchored in passengers’ rights.
Regulations such as Regulation CE 261 transform these moments of dismay into opportunities to be financially compensated, up to 600 euros depending on the case. Thus, what could only be perceived as an obstacle becomes an unsuspected chance to recover, not only morally but also materially.
Calculate your compensation
When it comes to calculating compensation for a canceled flight, the method is far from random. It is based on a precise regulatory framework, ensuring fair and systematic compensation to injured passengers. This framework establishes a scale based on the distance of the flight, and sometimes, on the notice period given by the airline before cancellation. Here’s how it works:
- Passengers on flights covering a distance of less than 1,500 km are eligible for compensation of 250 euros.
- Compensation of 400 euros is granted for two categories of flights: intra-community flights exceeding 1500 km and all flights covering a distance between 1500 and 3500 km.
- For flights that do not meet any of the above criteria, the compensation provided is 600 euros.
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When force majeure is established
Contrary to popular belief, compensation for a canceled flight is not automatic. It is conditioned by a series of specific factors, mainly linked to the reason for the cancellation.
When an airline cancels a flight, it first looks at the underlying cause. If the cancellation is due to internal problems, such as a lack of preventative maintenance or crew management errors, the company is generally required to compensate its passengers. These situations illustrate shortcomings where the carrier has room for maneuver and therefore, direct liability.
However, the panorama changes radically when we approach cases of force majeure. These unpredictable and unavoidable events are completely beyond the control of the operator. Whether it is extreme weather conditions, such as a volcanic eruption or hurricane, sudden political unrest or global health crises like COVID, these exceptional circumstances exempt operators from their obligation to compensate. In these cases, collective safety and well-being take precedence over individual inconveniences, and the notion of compensation becomes secondary, or even zero.
Laws such as European Union Regulation EC 261/2004 provide a clear legal framework, guaranteeing passengers the right to compensation in the event of flight cancellation, under certain conditions. The logic behind these legal provisions is twofold: to protect consumers and to encourage airlines to improve the reliability of their services. In theory, this framework should promote direct resolution between companies and passengers. However, the complexity and opacity of complaints processes have often led to an under-use of these rights.
A team of professionals supports you in your compensation claim
On the airline side, minimizing compensation paid is rational from an economic point of view. This may lead to practices designed to discourage claims or complicate their process. The complexity of the process, lack of awareness of applicable rights, and the cost/benefit calculation of the individual effort required to successfully pursue a claim can deter many attempts.
The intervention of intermediaries: What advantage for the passenger?
The entry onto the scene of third-party assistance platforms is based on a market logic responding to an unmet need: the simplification of compensation procedures for the passenger. By acting as intermediaries, these entities leverage their expertise in air consumer rights and their ability to manage complaints effectively.