For those considering air travel to or from Italy, ITA Airways stands out as a preferred choice, embodying the renaissance of air travel in the country. Successor to Alitalia, this airline is driven by a vision of renewal of air travel focused on innovation, sustainability and excellent customer service.
With an extensive and diverse network, ITA Airways not only connects major Italian cities, but also extends across Europe and beyond, offering varied international travel options.
However, the Italian company can sometimes experience disruptions. These can be due to a multitude of factors, such as difficult weather conditions, technical problems, strikes, or unforeseen events linked to the geopolitical situation. Faced with these unforeseen events, the company is committed to minimizing the inconvenience for its customers by offering appropriate solutions.
In the event of a disruption, ITA Airways offers its passengers several alternatives, such as rescheduling flights, providing replacement flights, or offering alternative services to reach their destination.
Regarding refunds, the Italian airline follows a transparent policy that complies with regulatory standards. In the event of cancellation or major flight changes, passengers are entitled to a full refund. To do this, they must contact customer service directly at one of these numbers (Open the list).
It is important to emphasize that passengers who purchased their ticket through a travel agency or another third party can also contact the latter to initiate the refund procedure.
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