Icelandair

With more than three million passengers carried each year, Icelandair is proud to connect Iceland to the rest of the world and serve as a gateway to exciting destinations across North America and Europe.

Although it makes every effort to guarantee quality service, unforeseen situations may arise which make flight operations impossible. These circumstances can include weather-related issues, engine failures, pilot strikes, and many others.

In the event of a cancellation, the Icelandic airline is actively working to find alternatives and re-route its passengers facing such unforeseen circumstances.

However, if this proves impossible, the Icelandic carrier does its best to reimburse their plane tickets. To initiate this process, passengers must submit a refund request to its customer service. They can do this by filling out the form provided for this purpose.

Icelandair is determined, in turn, to handle these complaints efficiently and to return passengers what they are owed as quickly as possible.

Tel (Islande): +354 50 50 100

Tel (Royaume-Uni): +44 20 7874 1000