Refund of Egyptair tickets: Procedures explained

Egyptair connects hundreds of destinations around the world, offering trips to sunny, touristy locations in Europe from its Cairo hub.

However, as is often the case in the airline industry, delays and cancellations can occur, disrupting passengers’ travel plans. These sporadic incidents can leave travelers without a transportation solution, generating frustration and concerns about the continuity of their itinerary.

Faced with such inconveniences, the Egyptian company strives to maintain a high level of service. The company recognizes the inconvenience caused by flight disruptions and undertakes to take care of its passengers at the airport.

For those wishing to request a refund of their flight tickets due to flight interruption, Egyptair is taking a proactive and flexible approach. The company provides its customers with several channels to submit their requests (send request to onlinerefund@egyptair.com), thus facilitating the process, whether through customer service, the dedicated website or other means of communication.

Don’t just settle for reimbursement: Request your compensation from Egyptair

Egypt’s national airline fully recognizes the importance of providing adequate compensation to its passengers facing delays or cancellations. Beyond the simple reimbursement of tickets, the company offers additional compensation, thus recognizing the time lost and the inconvenience suffered by travelers. This financial compensation constitutes a tangible response from the company to mitigate inconvenience and guarantee a fair travel experience.

Although often overlooked, it is vital to note that compensation is an important right in addition to your reimbursement when traveling with Egyptair. Many passengers are not aware of this possibility offered to them, but it is an opportunity not to be missed.

In the event of major disruptions such as delays or cancellations, the Egyptian carrier offers financial compensation ranging from 250 euros up to 600 euros. However, travelers are often not informed of this option, which could deprive them of compensation that is rightfully due to them.

Calculate the amount of your compensation

The evaluation of the compensation granted to passengers by Egyptair strictly follows the scale set by European Directive 261/2004CE.

Flight < 1500 km: For short hauls, including domestic connections, the directive stipulates compensation of 250 euros in the event of a delay of 2 hours. On short-haul international flights, this amount remains unchanged, but the required delay time is extended to 3 hours.

Flight < 3500 km: Medium hauliers, often subject to more substantial delays, benefit from compensation of 400 euros when the delay reaches 3 hours.

Flight > 3500km: As for long hauls, where delays can have a major impact on travel plans, European regulations provide for compensation of 600 euros in the event of a 4 hour delay.

It is crucial to note that there is one exception to the compensation rule: no compensation is provided in the event of extraordinary circumstances. These exceptional situations, such as exceptional weather (heavy rain, hurricane, etc.), airport staff strikes, or other events beyond the airline’s control, can cause major disruptions for travelers.

In such circumstances, Egyptair, like other air carriers, is exempt from the obligation to compensate passengers.

Successful claim thanks to expert assistance

The process of claiming compensation from Egyptair can be complicated, often leading to many passengers deciding to drop the matter. Faced with this administrative and legal complexity, the ideal solution lies in the delegation of this task to professional lawyers, experts in the detailed reading of legal details and subtleties.

Using legal professionals specializing in airline disputes offers several advantages. These experts understand the inner workings of the system, know the laws and regulations in place, and are able to effectively navigate through the often confusing bureaucracy. Their expertise allows passengers to assert their rights with increased confidence, thereby maximizing their chances of receiving appropriate compensation.

You bear no upfront costs

If the claim is unsuccessful and no compensation is obtained, no fees are charged. On the other hand, when the compensation is successfully paid, a predefined commission is charged.