Delayed flight with easyJet: How to claim compensation?
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Since the introduction of compensation legislation, flights delayed by easyJet are no longer as burdensome for passengers. But it’s important to note that nothing is granted automatically.
As a response to this wave of uncertainty which has engulfed the airport, easyJet is deploying its ground teams to manage the situation with the greatest care. The announcement of an unforeseen delay is followed by a series of orchestrated actions to calm things down and propose solutions.
The UK’s low-cost airline, aware of the importance of every journey, whether a holiday, business meeting or family reunion, does everything possible to minimize inconvenience.
Particular attention is paid to passenger care: meal vouchers are distributed to allow travelers to eat at no additional cost. For delays extending beyond a few hours, accommodation solutions are offered, with transfers organized to partner hotels.
One piece of good news that may ease the concerns of passengers facing flight delays is that easyJet offers compensation for delays. Being eligible for this compensation depends on how late the flight arrives.
Passenger rights extended
Travelers delayed at the airport may be eligible for compensation for flight delays, and the threshold to benefit from this is generally 3 hours for all airlines operating flights within the European Union. from easyJet.
In addition to the time criterion, it is also crucial to consider the presence or absence of exceptional circumstances to determine eligibility for compensation. If the plane delay is due to unforeseen events beyond the control of the airline, passengers may not have access to this right. These extraordinary circumstances include situations such as bad weather conditions, strike action by airport staff, or even flight restrictions imposed by the competent authorities.
To know how much compensation you could receive for a delayed flight, several factors come into play. Typically, the amount of compensation is determined based on the distance traveled during the flight:
– For flights of less than 1500 kilometers, the standard compensation is generally 250 euros.
– For intra-community flights of more than 1500 kilometers, as well as for non-intra-community flights of 1500 to 3500 kilometers, the amount offered is generally 400 euros.
– For flights over 3,500 kilometers, they are generally accompanied by a sum of 600 euros.
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When the right to compensation does not apply
Sometimes flight delays are not attributable to the airline, due to factors beyond its control which absolve them of any responsibility and exempt them from the obligation to offer financial compensation to affected travelers. These exceptional situations, often referred to as “extraordinary circumstances”, encompass a variety of unforeseeable situations such as adverse weather conditions, imminent security incidents or limitations on flight operations decreed by air traffic regulatory authorities. . These events are characterized by their unavoidable nature, occurring despite the implementation of all reasonable precautions by the airline.
Extraordinary circumstances therefore represent notable exceptions in the legal framework governing air passenger rights, since they render the airline not liable for compensation in the event of flight delay or cancellation. For example, a sudden storm or critical security event may force an airport to suspend operations, leading to significant delays or cancellation of flights without the carrier being able to effectively intervene to prevent these incidents.
What should you do if you are having difficulty obtaining compensation?
While recovering the amount of a canceled plane ticket can be relatively easy, fighting for compensation due to a delay plunges passengers into a much more difficult world. This complexity arises mainly from the attitude of airlines, which seem to do everything to avoid compensating their customers.
Many travelers find themselves helpless in the face of this challenge, discouraged by the extent of the procedures and the coldness of the responses obtained from carriers. The feeling prevails that it is useless, if not impossible, to fight against such entities to enforce one’s rights. This feeling of helplessness leads a significant number of passengers to abandon any attempt to complain.
Nevertheless, a positive development is emerging thanks to the emergence of lawyers and advisors specializing in air passenger rights. Thanks to their specific expertise and their firm desire to protect consumer rights, these professionals are transforming the context of compensation claims.
With a mastery of the laws and regulations in force, they offer essential support in untangling the often complicated threads of compensation procedures. Their intervention makes the journey to justice less daunting and paves the way for greater accessibility to redress for those affected by delays.