Request a ticket refund from Cathay Pacific: Claim steps

Recognized worldwide for its exceptional service, superior comfort and unparalleled punctuality, Cathay Pacific has established itself over several decades as a leader in the airline industry. Originally from Hong Kong, the company serves more than twenty global destinations, relying on a state-of-the-art fleet and an approach focused on customer satisfaction.

Despite this, even being among the most punctual carriers internationally, Cathay Pacific is not exempt, particularly from unforeseen events such as last-minute delays or cancellations. In these circumstances, the company demonstrates an exceptional capacity for adaptation. By actively communicating with its customers, it provides instant updates and offers convenient alternatives such as rescheduling on other routes or refunds.

Getting a refund: Claim steps

For travelers considering canceling their flight, it is essential to initiate the necessary procedures and take appropriate steps to request and guarantee a rapid refund and, if necessary, to modify their travel schedule.

The procedure begins by contacting the airline’s customer service, either at the airport, online (by filling out a form) or by telephone.

Know your rights: Compensation options for passengers

After receiving your refund, consider that your journey with Cathay Pacific, especially when it involves departures from Europe, does not end there. Flights departing from cities in the European Union are subject to European compensation rules. This perspective should not be neglected, as it can give rise to considerable sums intended to repair the inconvenience suffered at the airport.

The calculation of this compensation takes into account the duration of the journey and the extent of the delay to the flight:

€250 for air travel covering a distance of 1,500 kilometers

€400 for air journeys within a distance range of 1500 to 3500 kilometers.

€600 for routes over 3,500 kilometers

The possibility of receiving compensation following an aviation inconvenience varies depending on the nature of the incident. Passengers are generally entitled to this relief provided that these incidents resulted from factors within the airline’s control, such as management errors or technical problems.

However, certain exceptional circumstances exempt the airline from this obligation. These exceptions include severe weather events, security threats, such as terrorist alerts, strikes impacting airport operations or air traffic control, and decisions made by aviation authorities. In these cases, the disruptions are considered to be beyond the control of the company, thus exempting it from the responsibility to pay compensation.

Obtaining compensation: Facing the challenges of complex procedures

Faced with the power of a large airline like Cathay Pacific, travelers may feel helpless and wonder what their options are. However, it is precisely in this context that the use of air law experts becomes an essential necessity.

Aviation lawyers have an exceptional grasp of these rules and regulations and airline practices, allowing them to quickly assess whether your situation is eligible for compensation and determine the amount to which you are entitled. They are also able to gather the necessary evidence and negotiate with your air carrier on your behalf.

In addition, using these experts offers a valuable advantage: experience. These professionals are used to dealing with carriers and know how to deal with obstacles and possible refusals from them. Their expertise in negotiation can greatly improve your chances of obtaining a favorable response.