Flight delays at Brussels Airlines: Right to compensation

Is it possible for a flight delayed by Brussels Airlines to turn into a financial advantage for you? Learn how to easily recover your compensation, which could add significant value to your portfolio.

When the Belgian operator announces a delay, it is the start of a cascade of readjustments for its passengers, whether they are on a business trip or on vacation. These delays turn a normally smooth travel routine into a series of unexpected events and challenges. The diversity of its clientele, from busy professionals to enthusiastic tourists, means that the impact of each delay is felt in a unique way, forcing everyone to rethink their plans, reschedule key appointments, or rearrange flight connections.

In these tense moments, Brussels Airlines strives to reduce the impact of waiting on its passengers. The company is committed to maintaining transparent and regular communication, informing its customers of the reasons for the delay and departure forecasts through different channels such as airport announcements, alerts on the mobile application, and emails.

To alleviate other inconveniences linked to plane delays, the Belgian company is implementing a variety of compensatory measures. Passengers can be offered vouchers for meals or drinks, allowing them to pass the time more pleasantly. When delays extend beyond a few hours, the company can also provide accommodation solutions, ensuring that no one is left without an option.

Right to compensation in the event of late flight arrival

Beyond the efforts made by airlines to welcome and assist passengers during delays at the airport, passengers now benefit from a new possibility: the ability to claim compensation, which represents a step towards greater compensation.

This progress results from European protective legislation – 261/2004 EC – which obliges air carriers, such as Brussels Airlines, to pay financial compensation to passengers arriving at their destination with a minimum delay of 3 hours.

However, in order to be eligible for this compensation, certain conditions must be met: it is imperative that the disruption of the flight is not linked to exceptional circumstances such as: strikes by air staff, air traffic restrictions imposed by the competent authorities , major technical failures at the airport or natural disasters such as earthquakes or tsunamis.

Noting that the amount of compensation awarded to passengers is determined according to the distance traveled during the flight: 250 euros are granted for journeys of less than 1,500 kilometers, typically associated with national or short-range flights offered by the Belgian carrier .

For medium distance flights, between 1500 and 3500 kilometers, passengers can claim compensation of 400 euros.

Finally, for long hauls exceeding 3,500 kilometers, compensation of 600 euros is provided.

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