Request a refund from Binter Canarias: Steps explained

Unplanned flight cancellation, an unexpected shadow in the clear sky of air travel, is a phenomenon that even sky giants like Binter Canarias cannot escape. Often, this mishap comes out of nowhere, fueled by an unpredictable assortment of unpredictable weather conditions, unexpected technical vagaries, or even unforeseen strikes.

When a flight is canceled at the last minute, passengers must choose to wait at the airport hoping to be placed on a replacement flight. This wait, sometimes long and tiring, is punctuated by regular checks of airport announcements and consultations with airline staff. During this time, passengers often seek accurate information on wait times and available options.

If no alternative transportation is provided within five hours of the originally scheduled departure time, then passengers have the right to request a refund of their tickets.

In such a context, Binter Canarias, aware of the impact of these cancellations on its customers, offers several channels to facilitate the submission of refund requests. Passengers can opt for the airport counter, the company’s website, the telephone service, or even go to one of the regional company’s offices.

The refund process with the Spanish company is designed to be as smooth as possible. After submitting the request, the air carrier undertakes to credit the amount corresponding to the reservation to the passenger’s account within seven working days.

Besides refund, Binter Canarias, like many other airlines, may also offer other forms of compensation, such as vouchers for future trips or accommodation in the event of prolonged delays.

In Europe, air passenger rights are expanded

Many passengers focus only on reimbursement, unaware that their rights extend far beyond that. This widespread lack of awareness of the comprehensive rights afforded to passengers in Europe often leads to an under-utilization of the protections and benefits to which they are entitled under European regulations.

European Union Regulation EC 261/2004 is a comprehensive piece of legislation that aims to protect air passengers in the event of flight disruptions such as delays, cancellations and denied boarding.

Within the framework of European regulations on air passenger rights, compensation granted in the event of flight disruptions, far from being a random sum, follows a precise and structured scale. This methodical approach aims to provide fair and transparent repair, depending on the nature and distance of the disrupted flight.

According to Regulation EC 261/2004, compensation is categorized into three main tranches: 250 euros, 400 euros and 600 euros. Each tranche corresponds to specific criteria, mainly linked to the distance covered by the flight in question.

250 €: This compensation is intended for short-distance flights, that is to say flights of less than 1,500 kilometers.

400 €: For medium distance flights, i.e. those between 1500 and 3500 kilometers

600 €: Finally, for long-distance flights, exceeding 3,500 kilometers, the maximum compensation of six hundred euros is applied.

It is important to note that these amounts may be subject to adjustment depending on the specific circumstances of the flight, such as the length of the arrival delay. Additionally, exceptions may apply, for example, in cases of extraordinary circumstances beyond the airline’s control.

Compensation claim: Between personal bet and legal assistance

When it comes to claiming compensation from Binter Canarias, passengers’ experiences vary greatly depending on how they approach the process. A portion of travelers, opting for an individual approach, ventured into the legal labyrinth without specialized support. These passengers, although motivated by the desire to defend their rights, often found themselves overwhelmed by the complexity of the procedures. Their solitary quest has sometimes ended in failure, aggravated by the burden of substantial legal fees, without obtaining the expected compensation.

At the same time, another group of travelers took the cautious path by seeking the expertise of experienced lawyers. These professionals, with in-depth knowledge of passenger rights, have provided invaluable value to their clients. Their understanding of legal entanglements and their ability to maneuver through airline arguments often proved decisive. Thanks to their intervention, many passengers not only avoided costly pitfalls but also managed to obtain satisfactory compensation.

Passengers benefit from a major advantage when they use professional lawyers: the success-based remuneration policy. This approach, centered on the principle of “no hit, no fee”, provides considerable peace of mind for travelers. Lawyers’ fees are conditional on the success of their approach: they are only paid when they manage to obtain advantageous compensation for their client.