Canceled or delayed flight: How to request a refund from Aurigny Air Services?

For Aurigny Air Services customers, a flight cancellation should automatically result in a full refund of the plane ticket. This procedure is a direct consequence of the airline’s failure to fulfill its contractual obligations: it was not able to provide the service for which the passenger paid.

With this in mind, it is important to point out that passengers also have the right to cancel their reservation on their own initiative if the flight is delayed by five hours or more. In this case, they have every right to request a full refund of their ticket, an aspect often underestimated or overlooked by many travelers.

Furthermore, in situations where passengers find themselves stranded mid-journey, i.e. at an airport other than their final destination or departure point, the airline has the responsibility to return them – to its fees – to their city of departure.

As for refund procedures

When you need to take steps to claim a refund from Aurigny Air Services following a canceled flight, it is important to follow a specific procedure to ensure that your request is processed efficiently. In particular, it is essential to emphasize an important point: the refund process will be done exclusively through the original payment method used for purchasing the ticket. The procedures to follow are as follows:

– Contact customer service: This can generally be done via their website, by telephone, or by email. It is recommended to favor written communication to keep track of your exchanges.

– Provide necessary information: Prepare all relevant details regarding your flight – flight number, date, as well as your personal information used when booking. This information will help the company quickly find your file.

– Specify the method of payment: Whether it is a credit card, a bank account, or any other means, this precision is important to avoid any confusion or delay.

– Submit the reimbursement request: Clearly formulate your claim in. Be sure to mention that you expect a full refund of the amount paid.

– Claim tracking: After submitting your claim, keep an eye on the progress of the process. Do not hesitate to contact the company again if you do not receive a response within a reasonable time (two weeks).

Other rights: Test your eligibility for compensation

Under the auspices of a European directive, often unnoticed by the majority, significant rights are granted to air travelers in the event of complications such as flight delays, cancellations, or overbooking. According to these standards, passengers affected by these travel disorders have the right to request lump sum compensation from the airlines.

The objective of this compensation is to recognize and compensate for the inconvenience suffered by travelers. The amount allocated varies depending on criteria such as the duration of the trip and the extent of the delay. Thus, a delay of more than three hours on a short flight can give rise to a sum of up to 250 euros, while a delay on a long-haul flight can justify compensation of up to 600 euros. .

Eligible average journeys can entitle you to a sum of 400 euros.

Where passenger rights to compensation may not apply

When it comes to claiming compensation following flight disruptions, it is important to understand that the presence of a force majeure event can influence or even cancel this right. Force majeure refers to exceptional and unavoidable circumstances, which are beyond the control of the airline and which prevent the normal execution of its services.

Let’s take a few examples to illustrate this concept: events such as political unrest, unforeseen strikes in air traffic control services, bad weather or even a global health crisis like a pandemic, are also classified as extraordinary circumstances.

Simplify your compensation procedures

Requesting compensation from Aurigny Air Services can seem difficult and obscure for a traveler. Navigating your way through the specific vocabulary and bureaucratic procedures can be a real challenge, particularly for those who are not accustomed to the specific language of aviation.

Faced with the complexity of the procedures for obtaining compensation from the Guernésias airline, passengers could wisely consider an alternative: turning to specialists in the field. Professionals, who may be lawyers or travel rights advisors, offer complete support for the complaints process.

Their competence lies in detailed knowledge and expertise of laws governing aviation and internal airline procedures. They have the necessary tools to decipher and efficiently manage the technical and administrative aspects, thus relieving the passenger of this burden.

These specialists carefully review each case to assess eligibility for compensation, and take charge of preparing and submitting the claim by representing the passenger. Their role also includes managing communications with the air carrier, ensuring conscientious follow-up from start to finish.

Additionally, it is common for these specialists to adopt a results-based payment model. In other words, they only receive fees if the claim results in compensation.