Compensation claim for flight cancelled by Air Transat : Rights and remedies

Flight with Air Transat canceled in Europe? Find out about your rights and how to claim compensation. To begin the process, please use the complaint form below.

The adventure of traveling by plane with Air Transat can sometimes bring unexpected surprises, such as the sudden cancellation of a flight. This situation, although frustrating, activates a set of protocols by which the airline undertakes to take care of its passengers, providing meals, drinks, and accommodation if necessary, until an alternative flight is arranged. . For some, this interruption of travel ends with a decision to renounce their flight, a choice permitted after a five-hour wait. But beyond this immediate support, an often neglected but significant aspect of passenger rights remains compensation.

At the heart of this disturbing experience is the fundamental right to compensation, the amount of which can vary between 250 and 600 euros. It is granted under certain very specific conditions. The main objective of this measure is to compensate travelers for inconvenience and disruptions suffered during their trip, particularly in the event of significant delays or flight cancellations. To benefit from this right, several criteria must be met; it is essential that the disruption is not caused by an extraordinary circumstance, an unforeseeable and insurmountable event, and that the delay on the replacement flight exceeds a significant threshold.

Despite the importance of this right to compensation, it is remarkable that many travelers are not fully aware of its existence or how it can be claimed. This lack of awareness can partly be attributed to the fact that airlines tend to emphasize the forms of immediate assistance they provide, such as temporary accommodation, meals, and transfers, rather than emphasizing the rights long-term passengers. Therefore, while these services are undoubtedly beneficial and often welcome in the immediate context of disrupted travel, they can sometimes overshadow the knowledge and claim of more substantial financial rights in the long term.

Explore the amounts that will be awarded to you

When a flight is canceled by Air Transat in Europe, know that every kilometer you should travel counts, because this is where the mysteries of airline compensation are revealed. Here are the dazzling amounts that await you:

– Imagine a universe where every distance crossed opens the way to unexpected treasures. For those who venture into the skies for short distance journeys, a compensation of 250 euros awaits them, a well-deserved delight for intrepid air adventurers.

– But this is only the beginning. As you move deeper into the distant horizons, the compensation becomes more generous. For those who embark on medium-distance flights, an enchanting sum of 400 euros is promised to them.

– And for those who brave the oceans of the air, covering dizzying distances beyond 3,500 kilometers, a majestic compensation of 600 euros awaits them on their return to dry land.

 

Claim your compensation

 

Compensation is not systematic: Case of force majeure

European Union Regulation EC 261/2004 establishes a protection framework for air passengers, including the possibility of obtaining compensation in the event of cancellation of their flight. However, this provision does not apply when the cancellation results from exceptional circumstances or force majeure, involving unavoidable situations despite all precautions taken. Among these situations, we find:

Extreme weather conditions: When flight is made perilous or impossible due to intense weather phenomena such as severe storms or thick fog.

Political instability: When flight safety is compromised by situations of civil disorder, coups d’état, or armed conflicts.

Health threats: When epidemics or pandemics impose travel restrictions or result in border closures.

Security: In the event of direct security threats, including bomb threats or security breaches within airport infrastructure.

Sudden strikes: Affecting airport operations or air traffic control, except those initiated by airline personnel.

Unforeseen technical failures: Reporting technical problems not related to routine maintenance or normal wear and tear of the device.

Pitfalls in the compensation claim process

Accessing compensation turns out to be a complex process. Travelers are often confronted with airlines with robust legal defenses, making the process an obstacle course. Bureaucratic obstacles abound, with the possibility of companies hiding behind the argument of “extraordinary circumstances” to evade their responsibilities. This phase can be discouraging, even for the most determined, making the fight for justice a true test of patience and perseverance.

The saving intervention of the experts

Faced with this labyrinthine procedure, a light at the end of the tunnel is emerging: the engagement of experts in air rights and disputes. Offering their services on a success basis – no fee in the absence of compensation – these specialists represent a risk-free lifeline for travelers. This approach relieves them of cumbersome administrative procedures, while offering them know-how which optimizes the probability of winning their case.