Air Nostrum: Refund options following an interrupted flight

When your Air Nostrum flight does not go according to plan, it is crucial to understand the recourses available to you as a passenger. If non-performance of your travel contract is clearly specified in your contract documents, this may make you eligible for a refund, particularly if you would prefer not to opt for an alternative flight.

If you decide not to take a replacement flight offered by the Spanish airline, it is imperative to communicate promptly with Air Nostrum customer service (Tel: +34-96-196.02.00 / Fax: +34-96-196.06.29). By clearly outlining the circumstances of the incident, such as the date, time and nature of the disruption, you can facilitate the processing of your refund request.

The company may ask you to formalize your request in writing, providing supporting documents if necessary. It is essential to keep all relevant information, including flight tickets, proof of delay, and any correspondence exchanged with the airline.

Compensation at Air Nostrum: Get what’s right for you

Beyond the reimbursement to which you could be entitled with Air Nostrum, it is essential to be aware of an even more substantial right, often overlooked: the right to compensation.

In the event of significant delays or flight cancellations, an official regulation, named 261/2004 EC, provides financial compensation for affected passengers. These compensations aim to mitigate the inconveniences suffered, such as prolonged delays, loss of time and unforeseen inconveniences.

The specific nature of the compensatory compensation may vary depending on the legislation in force and the circumstances surrounding the flight disruption. It is often determined based on criteria such as the length of the delay, the distance of the flight, and the airline’s responsibility for the disruption.

Estimate the amount of your compensation

Criteria such as the duration of the delay affecting the flight and the distance of the connection aim to guarantee fair and equitable compensation for impacted passengers, taking into account various elements linked to the nature and extent of the inconvenience suffered.

In Europe, European Regulation CE 261/2004 establishes standard compensation amounts. For flights of less than 1500 km, compensation is generally set at 250 euros. For flights of 1500 km to 3500 km, it is capped at 400 euros, and for flights of more than 3500 km, it can reach 600 euros.

Extraordinary circumstances may constitute an exception to this rule

Indeed, airlines are often exempt from the obligation to pay compensation when the disruption is attributable to exceptional events beyond their sphere of control: Phenomena such as extreme weather conditions, spontaneous strikes, security problems Unexpected or other unpredictable events fall into this enigmatic category.

Claim compensation from Air Nostrum: the procedure is not as simple as you travel, due to the complication of the process, many passengers become discouraged and end up abandoning the procedure. However, behind this intimidating appearance lies a process that, with the right information and a little perseverance, can be quite accessible.

The path to success: Professional lawyers can turn your claim into a triumph

Faced with the many pitfalls that claiming compensation from the Spanish company can present, the obvious solution is to entrust this mission to professional lawyers. These experts have the ability to decipher the subtleties of regulations and navigate the administrative maze with unparalleled precision.

Opting for the assistance of legal professionals means ensuring competent representation and maximizing the chances of success in the legitimate quest for your compensation.

No win, no fees

Adding an even more enticing twist to this proposition, legal experts are only paid when they win their case. This means you benefit from their expertise, experience and dedication without having to incur any upfront costs.