Delayed flight and compensation : How to file a claim with Air Nostrum?

Was your flight with Air Nostrum delayed or were you refused boarding due to overbooking? You may be eligible for compensation. How to get it?

The news of a delayed flight rings through the airport, instantly changing the plans and mood of Air Nostrum travelers waiting impatiently at the boarding gate. Some passengers express their frustration, frantically checking their watches and phones, while others take the news with resignation, sitting down to wait more. The Spanish airline’s staff, well trained for such situations, strive to reassure travelers, offering free drinks and snacks to ease tensions. Families with young children are looking for ways to keep them busy, while business travelers are trying to reschedule important meetings and calls. The atmosphere in the airport becomes a mixture of agitation and anticipation, reflecting the unforeseen disorder in everyone’s plans.

Transform your lost time into compensation

When your Air Nostrum trip experiences a delay, it can turn out to be a boon rather than just an inconvenience. Under European regulations, passengers affected by significant delays on flights operated by this operator are eligible for financial compensation. This measure applies because the company with which you booked your flight belongs to a country that is part of the member states of the European Union (Spain).

Please note that the compensation granted to victims of flight delays is significant and varies depending on the distance of the flight, offering up to €600 for the longest journeys.

The compensation scale is structured around three levels, depending on the distance of the flight. Here’s how it breaks down:

– 250 euros for short distance flights, that is to say those not exceeding 1500 kilometers. This band generally covers domestic flights and some short international flights within Europe.

– 400 euros for medium distance flights, i.e. those between 1500 and 3500 kilometers. This level applies to a large proportion of flights crossing several European countries or connecting Europe to its close external borders.

– 600 euros for long-distance flights, exceeding 3,500 kilometers. This category includes flights connecting Europe to distant destinations, such as North America, Asia or Africa.

 

Claim your compensation here

 

When a plane delay does not lead to compensation

When a delay is caused on an Air Nostrum flight due to problems such as technical failures, pilot absences, or cabin crew (CPN) strikes, passengers are often entitled to compensation. However, there are specific situations where, even in the face of significant delays, travelers are not entitled to compensation. These exceptions are generally due to causes external to the airline. Here are some examples:

– Severe weather conditions: Such as hurricanes or snowstorms, which can make flights dangerous or impossible.

– Air traffic restrictions: This may include airspace congestion or decisions by air traffic control authorities that affect flight schedules.

– Medical emergencies: If a passenger or crew member requires urgent medical attention, this may cause a delay beyond the control of the company.

– Security threats: Such as bomb threats or acts of terrorism, which require enhanced security measures.

– Third party service strikes: For example, strikes by airport staff or control tower technicians and engineers.

Recover what is owed to you: Opt for help from the experts?

If you’ve ever had trouble claiming compensation from Air Nostrum, you know it’s a real hassle. Many passengers end up giving up, but there is another option: go to air passenger law experts.

We can talk about this solution to inform passengers about their rights and the ease offered by the experts, compared to the usual hassle with the Spanish company.

– Everything taken care of: These professionals offer a service where passengers only have to provide their flight details and experts do the rest. It’s like taking a weight off your shoulders.

– Promise of results: They guarantee that if it doesn’t work, it costs nothing. Passengers can go peacefully, they have nothing to lose.