Find out how to claim a refund from Air Moldova

When you arrive at the airport, ready to board your Air Moldova flight to fly to your dream destination, the excitement is at its peak. However, it can happen, unpredictably, that your enthusiasm is eclipsed by the unfortunate news of the flight cancellation.

Faced with this disappointing situation, the immediate priority is to initiate reimbursement procedures to recover the costs associated with your aborted trip. This step is essential to allow you to quickly book another flight to continue your route to your long-awaited destination.

To facilitate this process, it is recommended to contact Air Moldova customer service (Send your request to this email: info@airmoldova.md). Inform them of your flight cancellation and follow the instructions provided to begin the refund process. Keep all proof of payment and your boarding pass carefully, as these documents will be necessary to efficiently process your request.

From ticket refund to compensation: What did you know about this right?

Reimbursement in the event of flight cancellation is a clearly established right, providing passengers with restitution for costs incurred. However, are you also aware of the existence of lump sum compensation?

Beyond simple refund, European regulations embodied in Regulation 261/2004 EC provide lump sum compensation in the event of inconvenience due to the cancellation of a flight or a major delay recorded at the landing of the flight in question.

The compensation granted to passengers is assessed according to the distance of the route taken and the delay recorded on the arrival of the replacement flight. In general, there are three main categories:

| 250 Euros: This compensation generally applies to canceled flights whose distance is less than 1500 kilometers.

| 400 Euros: Flights covering a distance greater than 1500 kilometers but remaining below 3500 kilometers fall into this category.

| 600 Euros: Flights scheduled on a route of 3,500 kilometers, particularly long-haul or intercontinental flights, entitle you to the highest compensation, i.e. 600 euros.

When an exceptional circumstance arises, it is important to note that the right granted under normal conditions may disappear. These extraordinary circumstances, such as unforeseeable or inevitable events (weather, airport strike, etc.), may alter the rights usually granted to travelers.

Indeed, in the presence of an extraordinary circumstance, Air Moldova may be exempt from certain obligations, which may include the provision of compensation.

Increase your chances of receiving compensation: Call an expert

The path to compensation may be more complex than expected for ordinary individuals, but it represents familiar territory for legal experts. In the world of claims related to incidents such as flight cancellations, delays or overbookings, legal professionals are well equipped to navigate through complex regulations and administrative procedures.

While travelers may encounter obstacles and delays in seeking compensation, experts specializing in this field are familiar with the workings of the system and can speed up the process.

The final touch to their service lies in their transparent fee policy, even in the event of failure. In other words, they do not charge any fees if their claim does not result in compensation.