Delayed or canceled flight: When should Madagascar Airlines refund you?
Flight cancellations operated by Madagascar Airlines or delays occurring at the last minute preventing planes from taking off at their scheduled times, for various reasons, can occur without notice, creating an uncomfortable situation for passengers. Faced with this situation, it is essential that travelers react promptly by initiating a complaint process to obtain a refund from the airline.
Obtain a refund: Claim procedure with Madagascar Airlines
Passengers have different options for submitting their refund request to this airline. The most modern method is to use the dedicated online service, accessible via the airline’s website.
Another possibility is to contact the Malagasy company’s customer service by telephone for immediate assistance.
European law provides for compensation for the benefit of Madagascar Airlines passengers
In the event of an the malagasy carrier flight canceled in Europe, passengers are in a privileged position, because they have the chance to benefit from additional compensation, in accordance with current European law. This opportunity strengthens the rights of travelers and offers increased compensation for the inconvenience resulting from the cancellation of their flight.
European legislation establishing Regulation EC 261/2004 grants passengers specific rights in the event of flight cancellation. In addition to refunds and reroutings, travelers have the unique opportunity to receive lump sum compensation.
Calculation of compensation
In accordance with the rule protecting the rights of air passengers in Europe, the amount of compensation granted to victims is calculated according to the route of the flight.
- 250 euros: For short flights, operated over a distance of less than 1500km. This may include journeys within Europe.
- 400 euros: For medium flights, with a distance between 1,500 and 3,500 kilometers.
- 600 euros: For long-haul flights > 3500, like the connections linking Paris to Antananarivo.
Although Madagascar Airlines passengers enjoy specific rights in the event of cancellation of their flight in Europe, it is essential to be aware that these rights may be restricted if the Malagasy carrier manages to demonstrate that the cancellation results specifically from a force majeure situation.
Force majeure encompasses exceptional and unforeseeable situations that are beyond the control of the airline. These incidents may include natural phenomena, strikes, unstable political situations, or other extraordinary factors.
Claiming compensation from Madagascar Airlines : Why is legal assistance essential?
Claiming compensation from the Malagasy airline can be a complex, if not impossible, process without adequate legal assistance. Fortunately, qualified lawyers position themselves as true allies of passengers, offering their skills to effectively design and manage their claim files.
Air law specialists to the rescue
Passengers may encounter administrative and legal obstacles.
The good news is that competent professionals and legal advisors come to the rescue of passengers, putting their expertise at the service of claiming compensation. These professionals know the intricacies of air passenger rights law and are able to guide complainants through each step of the procedure.
Complete file management
Qualified lawyers not only provide advice, they take care of the design and complete management of claims files. From collecting evidence to communicating with the airline, these experts handle every step of the process.
No financial loss to fear in the event of failure
What sets these experts apart is their fair compensation model. In fact, they only receive their share on the compensation actually obtained. Thus, passengers can undertake the complaints process with complete peace of mind, knowing that no negative consequences are anticipated in the event of the procedure not being completed.