Make a complaint to Air India: Request a flight refund
When a flight is canceled at the last minute, whether due to operational, weather or other reasons, Air India is committed to facilitating the refund process in a timely and efficient manner. The company recognizes the inconvenience caused to passengers and is implementing measures to ensure reimbursement as quickly as possible.
In such a delicate situation, the Indian airline strives to provide a prompt response by quickly informing passengers on the procedure to follow in order to submit their refund request. This initiative aims to simplify the application processing process, thereby reducing potential worries and tensions linked to this unexpected travel disruption.
The procedure is simplified through a variety of means of communication. Passengers have the choice between telephone contact for personalized assistance, online submission via a dedicated form on the website offering speed and convenience, or the possibility of going directly to the company’s offices for in-person interaction. .
Receive compensation: You deserve more than a refund
Air India passengers will be happy to discover that, according to current standards (Law 261/2004EC), canceled flights from a European airport are entitled to compensation. This initiative aims to guarantee respect for the rights of travelers in the event of disruptions, ensuring appropriate compensation for the inconveniences encountered.
It is common to note that the right to compensation is not systematically brought to the attention of travelers by the airline in question.
Hearing about compensation in the event of flight cancellation or excessive delay can raise questions about how this compensation is calculated.
Indeed, the process is defined by a clear scale, establishing the compensation amounts according to certain criteria. Through this scale established by directive 261/2004CE
The compensation offered by Air India can range from 250 to 600 euros, and this compensation is determined based on two fundamental criteria: the distance of the journey and the duration of the cumulative delay on arrival of the flight:
Distance delay cost of compensation
- Less than 1500km 3 hours €250
- More than 1500 km 3 hours €400
- More than 3500 km 4 hours €600
In exceptional circumstances, Air India has no obligation to provide compensation to passengers impacted by flight disruptions. However, it is up to the airline to prove in a credible and transparent manner that these force majeure cases were indeed the cause of the inconvenience.
Claiming compensation: A process more complex than expected
Claiming compensation from Air India can be a tricky process and far out of reach for ordinary people. It is therefore recommended to seek the assistance of specialized lawyers. By considering their expertise, you have the possibility of giving them the mandate to represent you effectively vis-à-vis the airline.
No compensation, no fees
Fear not, because in the process of claiming compensation, you do not suffer any financial loss if your claim does not result in compensation.