Air Caraïbes

Air Caraibes stands out as a major airline in the Antilles, establishing frequent and direct connections between the Caribbean islands and Europe, with a particular focus on the city of Paris. Air Caraibes flights take off mainly from Pointe-à-Pitre in Guadeloupe and Pôle Caraibes, creating a vital link between the Caribbean islands and major European cities.

Regarding the rights of travelers, Air Caraibes undertakes to respect the standards established in the event of flight disruptions, such as delays or cancellations. In such circumstances, travelers receive a full refund of the cost of their ticket, but certain steps are required to benefit from this:

Telephone contact: For a quick response, customers can contact Air Caraibes customer support directly on 01 42 50 85 85 to initiate a refund request. This method allows for an immediate exchange and can speed up the resolution of travel-related issues.

Online form: The Caribbean airline also offers the option of submitting claims via an electronic form. This digital option allows for structured submission of complaints and facilitates monitoring of the process.