How do I request a refund from AirBaltic in the event of a delayed or canceled flight?

AirBaltic, a bright star in the aviation sky of Latvia, has risen to the leadership position thanks to a winning combination of reliability and excellence in customer service. Since its birth, it has spread its wings with a state-of-the-art fleet, serving a mosaic of destinations across Europe and beyond. However, the Latvian company does not escape the challenges inherent to the sector, such as delays or unforeseen cancellations.

These incidents, although infrequent, can cast a shadow over the traveler experience. Sometimes caught off guard, with no alternative transportation, they see their meticulously developed plans collapse. In these moments of disarray, AirBaltic shines with its transparency and sincerity while deploying a range of services to its travelers stuck at the airport: updated information, catering, refreshments, and even accommodation if necessary – to ease their wait.

Steps to get your plane ticket refunded

When it comes to refunds, AirBaltic is as agile and accommodating as possible. Fully aware of the hassle caused, the airline has streamlined its refund processes, making the procedure less intimidating for affected passengers. With a range of communication options – from online platforms to dedicated telephone lines to airport reception desks – it makes the complaints process easier.

Benefit from additional compensation

When passengers choose to travel with AirBaltic, they should know that they have access to other important rights in the event of disruptions. Indeed, in the event of cancellation of their flight, in addition to the standard reimbursement, injured travelers are highly eligible for additional compensation, an aspect often unknown to the general public.

This compensation, established by Directive 261/2004CE intended to compensate for the inconvenience suffered, is added to the initial reimbursement and is calculated according to a predefined scale. This remuneration system is designed to be fair and transparent, providing passengers with predictability and security. The key to this scale lies in two crucial factors: the distance of the flight and the delay experienced in the arrival of the replacement flight.

The first level of compensation is set at 250 euros, intended for short flights where the distance traveled is less than 1500km.

Then, for medium-distance flights, the amount allocated is 400 euros knowing that the cumulative delay is 3 hours or more.

For long-haul flights, where delays can exceed 4 hours, the significant amount is 600 euros.

However, it is crucial to note that this compensation is not systematic. AirBaltic reserves the right not to compensate in the event of extraordinary circumstances or force majeure. These scenarios, outside the scope of AirBaltic’s authority, may include severe weather conditions, medical emergencies or security issues at the airport (Example, air traffic control computer system failure).

Claim your compensation effectively

To obtain compensation from AirBaltic, we often see that the complexity of the procedures can discourage many travelers. Faced with a claims process that seems confusing and intimidating, many travelers choose to abandon their claims process.

The optimal alternative in this context is to turn to legal experts, lawyers specialized in the aviation sector. They are professionals who have a thorough understanding of the legal subtleties and regulations specific to air transport. They are adept at deciphering and navigating through bureaucratic complexities, thereby providing a significant advantage in handling these claims. By entrusting them with the task, passengers can save themselves stress and time, while maximizing their chances of receiving appropriate compensation for the inconvenience suffered.

No winning, no fees

Under this model, legal advisors are only paid if the compensation claim has a positive outcome. In other words, if the process fails, the customer is not required to pay any fees.