Aeromexico : Claim and refund request

Aeromexico, Mexico’s flagship airline, has firmly positioned itself among the most highly regarded carriers in North America. Renowned for its quality services, it offers a flight experience that combines comfort, efficiency and hospitality

However, although this company strives to maintain high standards of service, it is unfortunate that canceled or delayed flights continue to be a sensitive concern for many travelers. These unforeseen events can often be attributed to complex variables such as operational issues, logistical constraints or unexpected weather events, creating additional challenges for passengers seeking worry-free air travel.

Interrupted departure : Request a full refund from Aeromexico

When the Mexican airline cannot offer adequate alternatives, the request for ticket refund emerges as an essential step for passengers wishing to preserve the fairness of their travel experience.

In such circumstances, where alternatives are limited or non-existent, passengers have the right to request a full refund of their ticket. This approach aims to guarantee fair compensation for the inconveniences encountered, offering travelers the opportunity to choose the best approach for managing their impacted travel plans.

To facilitate this procedure, Aeroemxico encourages passengers to contact its customer service. Retaining all relevant documents, such as booking confirmations and flight details, is recommended to ensure efficient processing of the refund request.

Right to compensation : Claim from Aeromexico what is due to you

Indeed, if you find yourself affected by setbacks such as delays or cancellation of flights, it should be noted that the return of the amount spent on the ticket is not the only privilege available to passengers. In addition to financial restitution of the original cost of the ticket (reimbursement), travelers are entitled to compensation, an additional form of compensation intended to recognize the inconvenience and inconvenience arising from these disruptions.

Aviation legal provisions, such as European Regulation EC 261/2004, set out passengers’ rights in the event of delay, cancellation or denied boarding. These regulations detail the amounts of compensation passengers are entitled to, depending on the length of the delay and other defined criteria. Compensation is designed to reflect the additional hassle passengers experience, going beyond just the cost of the initial ticket.

Estimate your compensation : Calculation method

According to European Regulation CE 261/2004, if a flight is delayed by three hours or more, passengers are entitled to compensation. For flights up to 1500 km, the compensation is generally €250. For intra-community flights of more than 1500 km, and for all other flights between 1500 km and 3500 km, it amounts to €400. For flights over 3,500 km, compensation can reach €600

It is important to note that Aeromexico owes this right to its passengers only on its flights scheduled in Europe, and in the absence of any force majeure.

It should be noted that the Mexican company is required to grant this right to its passengers only for its flights scheduled in Europe, except in the event of exceptional, unforeseeable circumstances such as bad weather, unexpected work stoppages on the part of employees of the airport, problem at the control tower, etc.

Claiming compensation from Aeromexico : Prepare your file effectively

Instead of carrying out the administrative or legal process on your own, You should seriously consider the option of seeking assistance from experts in this field:

Professional assessment of damage: Thanks to their specialized skills, air law professionals are able to carry out an accurate assessment of the damage suffered. This precision prevents you from the risk of underestimation or errors which could have significant financial consequences later.

Knowledge of procedures: Procedures can be both complicated and lengthy. The lawyers have a good knowledge of the procedures to follow and can manage them efficiently, saving you many hours of work.

Optimization of compensation: With their experience, the experts know how to negotiate with insurance companies in order to maximize the amount of your compensation. This expertise can make a significant difference in terms of the amount received.

Avoiding costly errors: Errors in compiling claims files can lead to delays or even refusals of payment. Professionals ensure the compliance and accuracy of your file, thus minimizing the risk of failure of your claim.

Assistance with no upfront costs: The great thing is that the experts do not charge you any fees until you receive your compensation. This means you don’t have to worry about any upfront costs or out-of-pocket expenses when seeking their help.