Flight delayed with Aegean Airlines? Find out how to be compensated
Submit your compensation request via the integrated form
If Aegean Airlines left you stranded longer than expected due to a delay affecting your flight, there is a chance to recover compensation. European law 261/2004 EC is like a shield for air passengers, allowing them to knock on the airline’s door to demand compensation for the hassle they have suffered.
At the airport, a group of passengers impatiently await their flight with Aegean Airlines. It’s a sunny day, typical of the Mediterranean, and the excitement is palpable among the travelers, many preparing to discover the beauties of Greece. However, the atmosphere suddenly becomes tense when the announcement rings out: their flight is delayed. Eyes meet, expressing disappointment mixed with uncertainty.
It should be noted that passengers experiencing a delay at the airport have specific rights, in particular the right to assistance and compensation depending on the duration of the delay and the regulatory provisions in force.
A delay of 2 hours entitles you to support
Aegean Airlines, in accordance with these regulations, undertakes to provide appropriate assistance to its customers in these circumstances. Firstly, passengers are entitled to refreshments and meals depending on the time of day. This usually results in vouchers redeemable in airport restaurants and cafes.
Additionally, the company must provide a free means of communication, such as access to a telephone call or email service, allowing travelers to manage their personal or business arrangements.
3 hour delay: Right to compensation
On the other hand, if the delay accumulated on the flight exceeds three hours, passengers will be entitled to financial compensation in addition to the assistance and services provided by the airline. This compensation is governed by European regulation CE 261/2004 and its amount depends on the distance of the flight. For example, for flights of less than 1,500 kilometers, passengers can claim an amount of up to 250 euros, while for longer flights the amount allocated can reach up to 600 euros.
It should be noted that this compensation is subject to certain conditions. If Aegean Airlines can prove that the delay was caused by exceptional circumstances, which could not be avoided even by taking all reasonable measures, compensation may not be paid. These circumstances include events such as unforeseen strikes by airline personnel, major technical problems of the aircraft, airspace restrictions imposed by authorities, acts of sabotage, armed conflicts, volcanic eruptions , epidemics or pandemics, and delays caused by increased security measures at airport checkpoints.
Start your claim with this form
Although eligible for compensation in the event of a significant delay, passengers may face various difficulties in claiming this right from their airline Aegean Airlines. They often face complicated claims procedures and strict bureaucratic requirements, requiring the provision of detailed evidence such as boarding tickets and receipts. Additionally, airlines may slow down the process by responding late or requesting additional information, thereby extending the resolution time.
Some carriers also cite extraordinary circumstances to justify delays, making it more difficult for passengers to prove their right to compensation. Faced with these obstacles, many passengers are discouraged and give up their complaints.
To overcome these challenges, the intervention of air law specialists presents itself as an effective solution for passengers seeking compensation. These experts, generally grouped within specialized firms or organizations, have in-depth expertise in the processes of the European regulation establishing the rights of air consumers. They are able to navigate bureaucratic complexity and effectively handle passenger complaints.
By seeking help from these professionals, passengers benefit from assistance in collecting and submitting the necessary documents, as well as in correctly formulating their compensation claims. These experts are also competent to challenge the arguments of air carriers, in particular when they invoke exceptional circumstances. In case of resistance from airlines, they can even initiate legal proceedings, thus increasing the chances of obtaining compensation.